Privacy Policy

Al Emarat Mobile Solutions ("we," "us," or "our") is committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our online platform and services related to mobile device retail, cellphone repair and servicing, wholesale distribution of mobile accessories, customer support, and software updates and customization for smartphones.

Information We Collect

We collect information that identifies, relates to, describes, or is capable of being associated with you as an individual ("personal data"). This may include, but is not limited to: your name, contact details, payment information, device information, service usage details, and any other data you provide when interacting with our online platform or services.

How We Use Your Information

We use your personal data to:

• Provide, operate, and maintain our services
• Process orders, repairs, and service requests
• Communicate with you regarding your account or services
• Improve and personalize your experience on our platform
• Comply with legal obligations and protect our rights
• Conduct customer support and respond to inquiries

Legal Basis for Processing

We process your personal data under the legal bases of your consent, the necessity for the performance of a contract, compliance with legal obligations, and our legitimate interests in operating and improving our business, always ensuring that your fundamental rights and freedoms are respected.

Data Sharing and Disclosure

We do not sell your personal information to third parties. We may share your data with trusted third-party service providers who assist us in operating our business, such as payment processors, repair technicians, shipping companies, IT service providers, and customer support partners. These parties are bound by confidentiality obligations and are authorized to use your personal data only to provide the services we have engaged them for.

We may disclose your personal data if required by law, regulation, legal process, or governmental request, or to protect our rights, property, and safety or those of others.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this privacy policy, including compliance with legal, regulatory, tax, accounting, or reporting requirements.

Your Rights Under GDPR and Applicable Laws

Depending on your jurisdiction, you have certain rights regarding your personal data, including:

• The right to access and obtain a copy of your personal data
• The right to rectify inaccurate or incomplete data
• The right to request erasure of your personal data in certain circumstances
• The right to restrict or object to certain processing activities
• The right to data portability
• The right to withdraw consent at any time where processing is based on consent
• The right to lodge a complaint with a supervisory authority

To exercise your rights or for any questions regarding your personal data, you may contact us through the physical correspondence address provided below.

Cookies and Tracking Technologies

Our online platform may use cookies and similar tracking technologies to enhance user experience, analyze usage, and provide relevant advertising. You can manage your cookie preferences through your browser settings or as provided on our platform.

Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Despite these efforts, no method of transmission over the internet or electronic storage is entirely secure.

International Data Transfers

If your personal data is transferred outside the UAE, we ensure that appropriate safeguards are in place in compliance with applicable data protection laws, including GDPR when applicable.

Children’s Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children under this age. If we become aware that such data has been collected without parental consent, we will take steps to delete it.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices or legal obligations. We encourage you to review this policy regularly. Continued use of our platform signifies acceptance of any updated terms.

Contact Information

For all privacy-related inquiries, please contact us at our physical address:
Al Emarat Mobile Solutions
45 Al Wasl Road, 3rd Floor
Dubai, Dubai 33456
United Arab Emirates

Your privacy is important to us, and we are committed to maintaining the confidentiality and security of your personal data in accordance with this policy.